Question 1

What if my home requires more time ($) than what it was booked for?

Accepted Answer

When you book online, be sure to accurately select the current level of cleanliness of your home. This helps us allocate the appropriate amount of time to thoroughly clean your space during your scheduled booking. If the booking information is incorrect, we may need to extend the cleaning duration to achieve the desired results, which will require an additional charge of 10-20% on your initial booking fee.

Question 2

Do I provide cleaning supplies?

Accepted Answer

For recurring cleanings, please provide the cleaning supplies you prefer. We can bring supplies for the initial cleaning. Tell us about product preferences or sensitivities before your visit. See the supplies guide

Question 3

What's included in a regular cleaning?

Accepted Answer

Do’s: High & low dusting in all rooms (including kitchen, bathrooms, bedrooms ETC) Baseboards All reachable inside windows Wipe and dust furniture Fans Gentle cleaning all reachable blinds Lighting Light switches and door handles Vents Light dust walls Picture frames Door frames Tidying up Shelves Mirrors Toss & replace trash liners Underneath bed/furniture (if accessible) Bathrooms Scrub & sanitize shower Scrub & sanitize tub Scrub & sanitize toilet Scrub & sanitize sink & counters Floors Vacuum all floors/rugs Wash Floors/Mop Kitchen Outside Cabinets Microwave (Inside and Out) Backsplash Stove Counters Sink Polish Stainless Steel Final Walkthrough Don’ts: All Extras are not included (must be selected for an additional cost) The extra time included in initial cleaning allows for more detailed work in the above mentioned  Do’s.

Question 4

What's included in an initial cleaning?

Accepted Answer

Do’s: Everything included in a regular clean + Detailed Dusting Light organization of all rooms (for detailed organization select add on) Extra time included for high detail areas Don’ts: All Extras are not included (must be selected for an additional cost)

Question 5

What service do you recommend for first time clients?

Accepted Answer

An initial cleaning is recommended for all first time cleanings. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial clean, most customers switch to a regular every 2 weeks schedule.

Question 6

What are your hours of operation?

Accepted Answer

Our hours of operation are: Monday – Friday: 7:00am-6:00pm Saturday: By appointment only or Airbnb

Question 7

Is there a rescheduling fee?

Accepted Answer

To reschedule, pause, or cancel recurring service, contact (732) 768-1646. Please give as much notice as possible. The office personally confirms appointment requests.

Question 8

Will the same cleaner come every-time?

Accepted Answer

Yes, But please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

Question 9

Do I have to be home when the cleaners arrive or depart?

Accepted Answer

You do not. However if it’s your first time signing up for a cleaning, initial introductions always help develop the personable relationship with your home specialist.

Question 10

Can I leave a key or code to get in?

Accepted Answer

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic on our part.

Question 11

What should I do if an item is damaged/breaks during cleaning?

Accepted Answer

This seldomly occurs but accidents do happen. Please  contact our office immediately to get the object of value replaced.

Question 12

What if I'm not satisfied with my cleaning after they leave?

Accepted Answer

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Question 13

Are your prices negotiable?

Accepted Answer

No, our rates are fixed based on the details you provide during the booking process, ensuring transparency and fairness. We are proud to offer competitive pricing that reflects the high quality of our services, which are among the best in the industry. However, we understand the importance of accurate estimates, so we are happy to conduct an in-home assessment to ensure our quote meets your specific cleaning needs.

Question 14

Why do I need to select the level of cleanliness my home is in when I book?

Accepted Answer

We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through.  By selecting 1 of 5 options we can ensure their will be enough time to clean your home.

Question 15

How do I cancel my account?

Accepted Answer